Privacy Policy

1. Introduction

At Valhalla Wargame, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data, ensuring a safe and secure online experience. By using our services, you consent to the practices described in this policy.

2. How to Contact Us

Business Name: Valhalla Wargame
Email: contact@valhhalawargame.com
You can contact us via the above methods to exercise any of your rights or if you have any questions about how we handle your personal information.

3. What Kinds of Information Are Processed and Why?

We collect and process the following types of personal data to fulfill our legal and contractual obligations, as well as to improve your experience with our services:

• a. Identification Data (First Name, Last Name):
  We need your name to properly address you and to process and fulfill your orders.
• b. Address Information (Street, City, Postal Code, Country):
  Your address is necessary for shipping and delivery purposes. We provide this information to our trusted courier services to ensure timely and accurate delivery.
• c. Contact Information (Phone Number, Email Address):
  Your phone number and email are essential for order updates, notifications, and to reach you in case of issues with your order.
• d. Communication Preferences:
  We save how we address you for smoother future communication. This data is optional and used to personalize our interactions with you.
• e. Registration Data (Username, Password):
  When you create an account, your username and password are stored to facilitate login and order history access. These credentials are required for accessing your account.
• f. Purchase Information (Item Details, Transaction History):
  We store data related to your orders to process complaints, returns, or provide support. This also helps prevent issues like uncollected orders, which can result in unnecessary delivery costs.
• g. Cookies:
  We use cookies to improve the functionality of our website and offer a personalized shopping experience. Cookies help us remember your language preferences and shopping cart contents.

4. To Whom Are Your Personal Details Provided?

We share your personal data only with trusted third parties who assist in fulfilling your orders and providing services, such as:

• a. Delivery Service Providers:
  We share your contact and address information with shipping companies to ensure your products are delivered accurately and on time.
• b. Accounting Services:
  We provide your personal details (name and address) to our accountants for invoicing and financial processing.
• c. E-Commerce Platform Provider:
  The provider hosting our e-commerce platform may have limited access to your personal data, solely to maintain the website and facilitate transactions.

We will never sell, lease, or share your personal data with third parties for marketing purposes without your explicit consent.

5. How Long Do We Keep Your Personal Data?

We store your personal data for the following periods:

• For Purchase and Order Information:
  We retain purchase records, including your contact and address details, for up to 3 years to handle returns, complaints, and customer service inquiries.
• For Accounting and Invoicing Records:
  Invoices and other related accounting documents will be archived for 10 years, in accordance with applicable laws.
• For User Registration Data:
  We will keep your registration details for as long as you have an account. You can delete your account at any time by contacting us.

6. Your Rights Regarding Your Personal Data

You have several rights related to your personal data:

• a) Right to Access:
  You can request access to the personal data we hold about you and the purposes for which it is processed.
• b) Right to Rectification:
  If you believe the data we hold about you is incorrect or incomplete, you can request corrections.
• c) Right to Object:
  If you feel our processing of your data is excessive, you can object, and we will review the situation.
• d) Right to Deletion (Right to Be Forgotten):
  You may request the deletion of your personal data at any time, unless we are legally required to retain it (e.g., for invoicing purposes).
• e) Right to Limit Processing:
  In certain situations, you may request that we limit the use of your personal data, such as during a verification process.
• f) Right to Data Portability:
  You have the right to request a copy of your data in a structured, machine-readable format, and transfer it to another service provider if desired.
• g) Right to Lodge a Complaint:
  If you believe we are processing your data unlawfully, you can file a complaint with the relevant data protection authority.

7. Are Your Personal Data Safe with Us?

Yes, your personal data is protected with industry-standard security measures. We use secure encryption technologies (SSL) to protect your data during transmission and ensure that it remains safe. We are committed to maintaining the confidentiality of your personal information and preventing unauthorized access.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be communicated via a notice on our website or via email, where appropriate. By continuing to use our services, you agree to the updated terms.

9. Contact Us

If you have any questions or concerns regarding your privacy, data processing practices, or wish to exercise any of your rights, please contact us at:

Email: contact@valhhalawargame.com
Address: 

This Privacy Policy was last updated on 03/01/2026.